Software Engineer - L3 Support

Canonical, the company behind Ubuntu, is seeking a Software Engineer for L3 Support to join their distributed team. This role focuses on Linux-based infrastructure and applications, covering everything from bare metal to containerization and cloud technologies. The position requires expertise in troubleshooting and fixing critical issues across the open source stack, including kernel-level problems. Engineers work with various technologies including Ubuntu, Kubernetes, OpenStack, and Ceph, serving enterprise customers worldwide.

The role offers a unique opportunity to impact millions of users while working with cutting-edge open source technologies. You'll be part of a global team of 1200+ professionals across 75+ countries, with regular in-person meetings in interesting locations. The position combines technical depth with customer interaction, requiring both strong engineering skills and excellent communication abilities.

As an L3 Support Engineer, you'll develop bug fixes, work with upstream communities, and provide critical support for enterprise customers. The role demands a strong background in Linux and open source software, with experience in languages like Python, Go, or C++. Canonical offers a flexible remote work environment, comprehensive benefits, and opportunities for professional growth through a personal development budget and regular team collaborations.

This position is ideal for someone passionate about open source technology, eager to work on complex technical challenges, and interested in contributing to one of the most widely-used Linux distributions in the world. The company culture emphasizes excellence, innovation, and global collaboration, making it an exciting opportunity for talented engineers looking to make a significant impact in the open source community.