Customer Engineer - Brno

Capital Markets Gateway

Capital Markets Gateway (CMG) is a financial technology firm that is modernizing the equity capital markets (ECM).

Brno, Czechia

Backend

Hybrid

2+ years of experience

Finance

Description For Customer Engineer - Brno

Capital Markets Gateway (CMG) is a financial technology firm modernizing the equity capital markets (ECM). We're seeking a Customer Engineer to join our Customer Success Team in Brno. This role is critical in developing an expert understanding of our CMG platform and handling client inquiries.

As a Customer Engineer, you'll:

Support a wide range of client inquiries
Develop insights on client pain points
Handle customer support via various channels
Monitor, diagnose, and resolve customer issues
Provide support for API products
Create onboarding materials
Document support issues and escalate when necessary

You should have:

2+ years in customer support or client-focused business analyst role
Exceptional communication skills in English (min. C1)
Desire to learn CMG's architecture and best practices
Proficiency in customer support tools
Basic knowledge of REST APIs and Python
Strong analytical and problem-solving skills

We offer:

Unlimited vacation
Meal vouchers
Multisport card contribution
Pension contributions
Language courses
Centrally located office in Brno
Bi-weekly team lunches
Tech courses and conferences
Top-of-the-line MacBook
Flexible working hours and work from home options

Join us in modernizing the equity capital markets and be part of our extraordinary culture in Brno!

Last updated a month ago

Responsibilities For Customer Engineer - Brno

Develop in-depth knowledge of the CMG platform to support a wide range of client inquiries
Develop insights on client pain points and opportunities
Handle customer support inquiries via various communication channels
Monitor for, diagnose, and resolve customer issues
Provide support for our API products and address API-related customer queries
Create onboarding materials, including integration diagrams
Thoroughly document support issues and escalate where necessary
Deliver excellent customer service, driving high levels of customer satisfaction
Remain flexible and positive in the face of challenges
Assist with and participate in special projects and initiatives

Requirements For Customer Engineer - Brno

Python

2+ years in customer support or client-focused business analyst role
Exceptional communication skills in English (min. C1, both written and verbal)
Desire to learn CMG's architecture and best practices
Proficient in using customer support-related tooling such as HubSpot, Jira, MixPanel, Pendo, and Microsoft Office
Basic knowledge of REST APIs
Basic knowledge of Python or similar programming language
Ability to influence both technical and business audiences
Keen analytical and problem-solving skills
Ability to multi-task balancing simultaneous customer issues
Comfortable working in a collaborative, fast-paced team environment

Benefits For Customer Engineer - Brno

401k

Education Budget

Unlimited vacation
Meal vouchers paid in full by the company
Multisport card contribution
Pension contributions
Language courses
Centrally located office in the heart of Brno
Bi-weekly team lunches provided by the company
Tech courses and conferences
Top-of-the-line MacBook
Company team-building events
Flexible working hours and the possibility to work from home