IT Support Engineer

Capital on Tap is a fintech company dedicated to empowering small business owners through their all-in-one business credit card and spend management platform. Currently serving over 200,000 businesses globally, they aim to support 1 million small businesses by 2030.

The IT Support Engineer role is based in their Brighton office, working within the IT Services team. You'll be responsible for providing first-class end-user support across all IT needs, including system implementation, administration, and support for internal domain services. This encompasses networks, wifi communications, AV setup, and software/hardware administration.

Key responsibilities include responding to user support requests through multiple channels (in-person, Jira, Slack, video calls), troubleshooting hardware and software issues, managing user accounts, maintaining the asset register, and participating in an on-call rotation for out-of-hours support.

The ideal candidate should have commercial experience in desktop/IT support, strong knowledge of operating systems and software applications, and excellent problem-solving abilities. The role offers comprehensive benefits including private healthcare, worldwide travel insurance, generous holiday allowance, and professional development opportunities.

Working at Capital on Tap means joining a fast-growing, profitable fintech company with a fun office environment featuring pool tables, arcade machines, and office dogs. The company values diversity and inclusion, creating a space where authenticity thrives and everyone can perform their best work.