Principal Process Manager (Hybrid)

Capital One is seeking a Principal Process Manager to join their Bank Operations team in a hybrid role. This position is crucial for improving business efficiencies and driving results through process engineering methodologies. The role involves working with a diverse team of process, product, technology, and operations associates to enhance and redesign initiatives.

The ideal candidate will be responsible for leveraging DMAIC tools to improve processes and reduce risk while supporting continuous discovery to enhance customer experience. They will work closely with cross-functional teams to collaborate on overall strategy, prioritization, and implementation of new applications. The role requires strong analytical skills and the ability to collect, analyze, and measure process data for reporting to senior leadership.

Key responsibilities include developing formal process documents, creating metrics to measure process health, and collaborating on enterprise-wide initiatives. The position offers competitive compensation ranging from $93,400 to $106,600 annually, along with comprehensive benefits including health coverage, financial benefits, and performance-based incentives.

The role requires at least 3 years of Process Management, Project Management, or Risk Management experience, with a minimum of 1 year supporting technology teams. Preferred qualifications include a Bachelor's Degree or military experience, certifications in Lean, Agile, Six Sigma, or Project Management, and experience with Data Visualization tools.

Capital One offers a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on banking operations. The hybrid work model provides flexibility while maintaining team connectivity and effectiveness. Join a company that values innovation, diversity, and continuous improvement in delivering exceptional financial services.