Production Support, Principal Associate - Capital One Software (Remote)

Capital One Software is seeking a Production Support Principal Associate to join their innovative SaaS organization. This role combines technical expertise with customer support excellence, focusing on ensuring the reliability and performance of their cloud-based solutions. The position offers a competitive salary range of $106,700 - $121,700 and allows for remote work.

The role requires a strong background in system engineering and troubleshooting, with at least 4 years of experience. Key responsibilities include providing advanced technical support, monitoring system performance, and working closely with cross-functional teams to resolve complex issues. The ideal candidate should be proficient in SQL, familiar with microservices architecture, and comfortable with various monitoring tools.

Capital One has evolved from a traditional credit card provider to a technology-forward company, being one of the first large enterprises to fully embrace public cloud infrastructure. Their software division, Capital One Software, focuses on developing and delivering cloud and data management tools to help other businesses operate efficiently at scale in the cloud.

The position offers comprehensive benefits including health coverage, financial benefits, and performance-based incentives. The team operates in a collaborative environment, working with software developers, product managers, and platform engineers. This role provides an excellent opportunity for someone passionate about technical support and problem-solving in a modern, cloud-based environment.

The ideal candidate will contribute to continuous improvement initiatives, participate in on-call rotations, and maintain high standards of customer service. Additional preferred qualifications include experience with Snowflake, Databricks, DevOps engineering, and AWS certification. This role represents an opportunity to join a forward-thinking financial technology company that values innovation and technical excellence.