Capital One is seeking a Senior Manager of Software Engineering to lead their transformation in IVR experience, transitioning from traditional DTMF systems to cutting-edge conversational AI. This role involves leading a team of developers working on distributed microservices and full-stack systems, focusing on cloud-based solutions that drive powerful experiences for millions of customers. The position requires expertise in modern technologies including Node.js, TypeScript, AWS, and various cloud services. The role combines technical leadership with people management, requiring both deep technical knowledge and strong leadership skills. The successful candidate will be part of an enterprise-wide initiative spanning partnerships with Bank, FS, and Card teams in both the US and Canada. This position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies while making a significant impact on customer experience. Capital One provides a collaborative, inclusive environment focused on innovation and transformation in banking.