Senior IT Engineer

Building the Everything App for the greater Middle East, simplifying movement, food delivery, payments, and more since 2012.
Karachi, Karachi City, Sindh, Pakistan
DevOps
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
4+ years of experience
Enterprise SaaS · Consumer

Description For Senior IT Engineer

Careem, the pioneering Everything App for the greater Middle East, is seeking a Senior IT Engineer to join their team in Karachi. Since 2012, Careem has transformed the region's digital landscape, serving over 70 million customers across 70+ cities in 10 countries.

As a Senior IT Engineer, you'll be at the forefront of maintaining and improving Careem's technical infrastructure, providing crucial support to colleagues both on-site and remotely. This role combines hands-on technical expertise with strategic thinking, requiring you to manage everything from daily IT operations to long-term infrastructure projects.

The ideal candidate will bring 4-5 years of comprehensive IT experience, with strong knowledge of various systems including IAM, MDM, cloud technologies, and enterprise applications. You'll work in a hybrid environment, collaborating with teams across multiple locations while enjoying flexible work arrangements including remote work options.

This position offers an exceptional opportunity to impact the region's digital transformation while working with cutting-edge technology. You'll be part of a purpose-driven organization that values continuous learning, offers comprehensive benefits, and promotes work-life balance through flexible scheduling and unlimited vacation days.

The role demands technical expertise, problem-solving skills, and strong communication abilities. You'll be responsible for maintaining critical systems, implementing security measures, and ensuring smooth IT operations across the organization. If you're passionate about technology, enjoy solving complex problems, and want to be part of a company that's reshaping the digital landscape of the Middle East, this role at Careem offers the perfect platform for your next career move.

Last updated 19 days ago

Responsibilities For Senior IT Engineer

  • Provide 1st to 3rd level IT support for all systems including Customer Call Center
  • Track and manage incidents via ITSM tool (Jira)
  • Perform daily checks on IT infrastructure and systems
  • Support Call Center with technical assistance and hardware configuration
  • Troubleshoot system and network problems
  • Install and configure new hardware, software and printers
  • Manage new employee onboarding and offboarding processes
  • Coordinate asset management and tracking
  • Provide meeting room support for video conferencing
  • Implement security policies and best practices
  • Manage infrastructure projects and rollouts

Requirements For Senior IT Engineer

Linux
JavaScript
Python
  • Bachelor's degree in computing or similar discipline
  • Experience with IAM, MDM, Office 365, Google Apps, Slack, Zoom, Meraki WiFi
  • Knowledge of Apple Mac, Windows, VMWare, and cloud technologies
  • IT certifications such as MCSE, CCNA, ITIL
  • 4-5 years of experience
  • Ability to support on Saturday (shift rotation)
  • Basic knowledge of scripting (Bash, Python, or Javascript)
  • Strong communication and presentation skills

Benefits For Senior IT Engineer

Medical Insurance
  • 4 days in office & 1 day from home work schedule
  • 30 days remote work from any country annually
  • Unlimited vacation days
  • Healthcare benefits
  • Fitness reimbursements
  • Learning and growth opportunities

Interested in this job?

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