Senior IT Engineer

Building the Everything App for the Middle East, providing transportation, food delivery, payments, and more services since 2012.
Amman, Jordan
DevOps
Senior Software Engineer
Hybrid
4+ years of experience
Enterprise SaaS

Description For Senior IT Engineer

Careem, the leading Everything App in the Middle East, is seeking a Senior IT Engineer to join their team in Amman, Jordan. Since 2012, Careem has revolutionized services for over 70 million customers across 70+ cities in 10 countries, from Morocco to Pakistan.

As a Senior IT Engineer, you'll be crucial in providing technical support both on-site and remotely, managing IT infrastructure, and ensuring smooth operations across all systems. The role combines hands-on technical support with strategic infrastructure management, requiring expertise in various technologies including IAM, MDM, cloud services, and network systems.

This position offers an excellent opportunity for an experienced IT professional to make a significant impact in a rapidly growing technology company. You'll work with cutting-edge technologies, handle diverse technical challenges, and contribute to maintaining and improving critical IT systems that power Careem's operations.

The ideal candidate will have 4-5 years of experience, strong technical skills across multiple platforms, and excellent problem-solving abilities. You'll be part of a dynamic team that values innovation, ownership, and continuous learning. The role offers attractive benefits including a flexible hybrid work arrangement, unlimited vacation days, healthcare benefits, and the opportunity to work remotely from any country for 30 days annually.

Join Careem to be part of a purpose-driven organization that's transforming the technology landscape in the Middle East while building an awesome organization that inspires. Your work will directly contribute to simplifying and improving the lives of millions of customers and supporting thousands of Captains (drivers) across the region.

Last updated 2 months ago

Responsibilities For Senior IT Engineer

  • Provide 1st to 3rd level IT support for all systems including Customer Call Center
  • Track and manage incidents via ITSM tool (Jira)
  • Perform daily checks on IT infrastructure and systems
  • Support Call Center with technical assistance and hardware configuration
  • Troubleshoot system and network problems
  • Install and configure new hardware, software and printers
  • Manage new employee onboarding and offboarding processes
  • Provide meeting room support for video conferencing
  • Implement security policies and best practices
  • Manage IT infrastructure projects and rollouts

Requirements For Senior IT Engineer

JavaScript
Python
Linux
  • Bachelor's degree in computing or similar discipline
  • Experience with IAM, MDM, Office 365, Google Apps, Slack, Zoom, Meraki WiFi
  • IT certifications such as MCSE, CCNA, ITIL
  • 4-5 years of experience
  • Basic knowledge of scripting (Bash, Python, or Javascript)
  • Strong communication skills
  • Ability to support on Saturday (shift rotation)

Benefits For Senior IT Engineer

Medical Insurance
  • 4 days in office & 1 day from home work schedule
  • 30 days remote work from any country annually
  • Unlimited vacation days
  • Healthcare benefits
  • Fitness reimbursements
  • Learning and growth opportunities

Interested in this job?

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