Senior IT Engineer

Building the Everything App for the greater Middle East, simplifying movement, food delivery, payments, and more since 2012.
Lahore, Punjab, Pakistan
$80,000 - $120,000
DevOps
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
4+ years of experience
Enterprise SaaS

Description For Senior IT Engineer

Careem, the leading Everything App in the Middle East, is seeking a Senior IT Engineer to join their team in Lahore. Since 2012, Careem has been transforming the region's digital landscape, serving over 70 million customers across 70+ cities in 10 countries.

As a Senior IT Engineer, you'll be at the forefront of maintaining and improving Careem's technical infrastructure, providing crucial support to colleagues both on-site and remotely. This role combines hands-on technical expertise with strategic thinking, as you'll manage everything from daily IT operations to infrastructure projects and security implementations.

The ideal candidate brings 4-5 years of comprehensive IT experience, with strong knowledge of various systems including IAM, MDM, cloud technologies, and enterprise applications. You'll work in a hybrid environment, with a flexible schedule of 4 days in office and 1 day from home, plus the unique benefit of working remotely from any country for 30 days annually.

This role offers an exceptional opportunity to impact the region's technological advancement while working with a purpose-driven organization. You'll join a community of inspiring colleagues, have access to continuous learning opportunities, and enjoy comprehensive benefits including unlimited vacation days, healthcare coverage, and fitness reimbursements.

If you're passionate about technology, problem-solving, and want to be part of a company that's revolutionizing the digital landscape in the Middle East, this role at Careem could be your next career milestone.

Last updated 28 minutes ago

Responsibilities For Senior IT Engineer

  • Provide 1st to 3rd level IT support for all systems including Customer Call Center
  • Track and manage incidents via ITSM tool (Jira)
  • Perform daily checks on IT infrastructure and systems
  • Support Call Center with technical assistance and hardware deployment
  • Troubleshoot system and network problems
  • Install and configure new hardware, software and printers
  • Manage new joiner onboarding and leaver offboarding processes
  • Coordinate asset management and tracking
  • Provide meeting room support for video conferencing
  • Implement change management and problem management processes
  • Work with Information Security team to enforce IT security policies
  • Manage infrastructure projects and new application rollouts

Requirements For Senior IT Engineer

Python
JavaScript
Linux
  • Bachelor's degree in computing or similar discipline
  • 4-5 years of experience in IT support/infrastructure
  • Knowledge of IAM, MDM, Office 365, Google Apps, Slack, Zoom, Meraki WiFi
  • Experience with Apple Mac, Windows, VMWare, and cloud technologies
  • IT certifications such as MCSE, CCNA, ITIL
  • Basic knowledge of scripting (Bash, Python, or Javascript)
  • Strong communication skills
  • Ability to support on Saturday (shift rotation)

Benefits For Senior IT Engineer

Medical Insurance
Education Budget
  • 4 days in office & 1 day from home work schedule
  • 30 days remote work from any country annually
  • Unlimited vacation days
  • Healthcare benefits
  • Fitness reimbursements
  • Learning and growth opportunities

Interested in this job?

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