Support Developer

Tech transformation specialists uniting human expertise with AI to create scalable tech solutions, with over 6,500 employees worldwide.
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS

Description For Support Developer

CI&T is a global tech transformation company with over 6,500 employees worldwide, specializing in creating scalable tech solutions through the combination of human expertise and AI. They are seeking a Support Developer with a strong background in Backend/Fullstack development, particularly experienced with Node.js and React. This role focuses on providing high-level technical support and troubleshooting for web applications while ensuring optimal user experiences.

The position requires a skilled professional who can handle Level 3 support responsibilities, collaborate effectively with development teams, and maintain production environments. The ideal candidate will have strong debugging capabilities, excellent problem-solving skills, and the ability to communicate technical concepts to non-technical stakeholders.

What makes this role unique is the combination of development expertise with support responsibilities, offering a diverse technical challenge. The company provides a comprehensive benefits package and emphasizes continuous learning through their CI&T University and various learning platforms. They foster a collaborative, diverse, and inclusive work environment, making it an excellent opportunity for professionals looking to grow in a global tech company.

The role offers the flexibility of remote work while being part of a company with a 30-year history and partnerships with over 1,000 clients. This position would be particularly appealing to developers who enjoy both building and maintaining systems, with opportunities to work with modern technologies while ensuring the smooth operation of production environments.

Last updated 19 hours ago

Responsibilities For Support Developer

  • Provide Level 3 support for web applications built with React and Node.js
  • Collaborate with development team to understand application architecture and functionality
  • Address reported issues with live websites and portals
  • Identify and analyze technical challenges
  • Collaborate with QAs for issue documentation and root cause analysis
  • Stay up-to-date with web development and support best practices

Requirements For Support Developer

Node.js
React
TypeScript
  • Proven experience as a Support Analyst with expertise in React, Node.js, and TypeScript
  • Strong debugging and problem-solving skills
  • Experience in production support or willingness to learn
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Akamai experience (nice to have)

Benefits For Support Developer

Medical Insurance
Dental Insurance
Education Budget
Parental Leave
  • Health and dental insurance
  • Meal and food allowance
  • Childcare assistance
  • Extended paternity leave
  • Wellhub (Gympass)
  • TotalPass
  • Profit-sharing (PLR)
  • Life insurance
  • CI&T University
  • Discount club
  • Free online platform for physical and mental well-being
  • Pregnancy and responsible parenting course
  • Partnerships with online learning platforms
  • Language learning platform

Interested in this job?

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