Customer Delivery Consulting Engineer

As a Customer Delivery Consulting Engineer at Cisco, you'll be an integral part of the Customer Experience (CX) team delivering Business Critical Services. You'll work as a trusted advisor and subject matter expert, helping customers understand their network, reduce risks, and leverage technology to meet business objectives. Key responsibilities include creating customer deliverable documentation, delivering design workshops and consultancy services, providing operations consulting and knowledge transfers, serving as an escalation point for critical issues, and supporting architecture changes and implementations. You'll work with a team of talented Cisco and National Security Organization (NSO) Architects, Technical Leaders, Consulting Engineers, Project Managers, and Delivery Leaders.

Requirements:

• TS/SCI with Full Scope Polygraph (FSP) clearance
• 5-7 years relevant experience in networking; expertise in route/switch solutions
• Cisco Certified Network Administrator (CCNA) or Cisco Certified Networking Professional (CCNP)/R&S or equivalent skills
• Ability to analyze networking services requirements
• Experience in designing complex routing and switching networks

Desired skills include experience with Cisco standard methodologies, ability to lead teams in troubleshooting complex network problems, crisis management skills, strong communication and customer relationship skills, analytical and problem-solving abilities, and experience with Quality of Service (QoS) development and implementation.

Cisco offers a collaborative work environment, opportunities for innovation, and a chance to make a difference in the digital transformation of businesses. They value diversity and encourage applicants from all backgrounds to apply.