Network Support Engineer-Intern Summer 2025 (Meraki) Poland

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

Intern Program Overview: Meraki Interns are key players within our teams, and our Network Support Interns lean into resolving cases that cover the entire Meraki product line, including wireless access points, security appliances, switches and Systems Manager applications, "just like our full-time engineers!". Through your contribution, you will enable our customers to do more things, more easily than ever before.

Our UK based paid Internship Programme runs for 12 weeks during the Summer of 2025, and will provide you with a steep learning curve within a fun & real-world working environment; resulting in a deeper understanding of networking, strong problem-solving skills and a proficiency in customer support.

Matched with a committed mentor, you'll be provided with feedback and guidance throughout the duration of the program. Mentors also help with introductions to other team members, induction of tools and processes, and provide a smooth integration into Meraki life.

Working full-time hours alongside our team, Interns become enthusiastic contributors of the Support team - and we look for inquisitive and passionate individuals who embrace tackling new tasks and are pro-active in helping their team.

Responsibilities:

• Research and resolve issues reported by Meraki customers and partners
• Assist with lab testing work as needed for Meraki products
• Identify, reproduce and document bugs
• Complete a Network Project and present your work to your peers and leaders. If you have a project in mind? Let us know, and we'll help you to make it happen!

Qualifications:

• You should be set to graduate in Spring 2026 and studying BSc or similar in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area from a University/ College or Accredited Course - Sorry NOT accepting Masters Students
• Have a detailed understanding of networking principles, e.g. ability to explain the functions of and differences among the link, network, transport, and application layers.
• Exhibit an empathetic approach towards assisting customers: problem-deciphering / solving, explaining and resolution
• Be naturally resourceful, imaginative and creative whilst retaining excellent attention to detail
• Be able to interconnect with others: converse and convey through your excellent social skills

Tech Stack: Networking, Troubleshooting, CCNA, CCNP, DHCP, TCP, UDP, VLANs, ACL, ARP, STP (spanning tree protocol), OSI Model, Packet Tracer, Wireshark, Routing & Switching, Cisco Networking Academy, CCENT