Network Support Engineer - Security (Firewall)

As a Network Support Engineer - Security (Firewall) at Cisco, you'll serve as a trusted technical authority for global customers and partners. You'll collaborate to resolve complex technical issues, contribute to knowledge bases, and train junior engineers. The role involves working with the latest networking security technologies, recreating customer issues in Cisco labs, and interacting with Engineering to solve problems. You'll be responsible for recognizing and submitting bugs, providing escalation support, and building reusable lab setups. The position requires producing and sharing intellectual capital, mentoring others, and solving complex problems with innovative troubleshooting. You'll act as a technical expert, applying industry standards and partnering with serviceability teams.

Requirements include:

• 4+ years of related experience in Security technologies customer support
• CCNP level knowledge or equivalent (Certification not required)
• Solid understanding of networking fundamentals
• Proficiency in capture analysis tools
• Strong troubleshooting skills
• Good knowledge of Linux/UNIX command line tools
• Proficient in English, written and spoken

Preferred skills:

• Experience with network security technologies (Cybersecurity, Firewall, VPN, IPS)
• Advanced Linux & Windows skills
• Knowledge of cloud providers (Azure, AWS, Google Cloud)
• Experience with Docker, Kubernetes, and DevOps
• Scripting languages (Python, Golang, etc.)
• Experience with Cisco security products
• Relevant industry certifications
• Presentation and training skills
• Technical documentation writing skills

The role offers various development opportunities, including growing technical and soft skills, supporting Cisco certifications, contributing to intellectual capital, and becoming a Subject Matter Expert (SME).

Cisco offers a diverse and inclusive work environment, focusing on innovation, creativity, and personal growth. The company provides comprehensive benefits, including quality medical, dental, and vision insurance, a 401(k) plan with company matching, paid time off, and various wellbeing offerings.