Network Support Engineer - Security (Firewall)
Description For Network Support Engineer - Security (Firewall)
As a Network Support Engineer - Security (Firewall) at Cisco, you'll serve as a trusted technical authority for global Cisco customers and partners. You'll collaborate with customers and cross-technology teams to resolve complex technical issues, contribute to knowledge bases, and train junior engineers. The role involves engaging with the latest networking security technologies, recreating customer issues in Cisco labs, and assisting other TCEs and Global Delivery Partners.
Key responsibilities include:
- Recognizing and submitting bugs, providing escalation support, and building reusable lab setups
- Producing and sharing intellectual capital, including documentation and training, for global use
- Mentoring and developing others, leveraging software skills to configure, deploy, and troubleshoot Cisco products
- Solving complex problems with innovative troubleshooting and experimentation
- Acting as a technical expert, applying industry standards and partnering with serviceability teams
Requirements:
- 4+ years of related experience involving customer support in Security technologies
- CCNP level knowledge or equivalent (Certification not required)
- Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols
- Capture analysis skills (Wireshark, tcpdump, etc.)
- Strong troubleshooting skills
- Good knowledge of Linux / UNIX command line tools / environment
- Proficiency in English, both written and spoken
Preferred qualifications:
- Knowledge and experience in network security technologies: Cybersecurity, Firewall, VPN, IPS
- Advanced Linux & Windows skills
- Knowledge of cloud providers: Azure, AWS, Google Cloud, etc.
- Experience with Docker, Kubernetes, and DevOps
- Scripting languages (Python, Golang, etc.)
- Experience configuring and troubleshooting Cisco security products
- Relevant industry certifications
- Presentation and training skills
- Technical documentation writing skills
Cisco offers excellent development opportunities, including growing technical and soft skills, supporting certification pursuits, contributing to intellectual capital, and participating in mentoring and coaching programs. The company culture embraces diversity, innovation, and giving back to the community.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. Join us to be part of a dynamic, innovative, and inclusive work environment!
Responsibilities For Network Support Engineer - Security (Firewall)
- Serve as a trusted technical authority for global Cisco customers and partners
- Collaborate with customers and cross-technology teams to resolve complex technical issues
- Contribute to knowledge bases, troubleshooting guides, and train junior engineers
- Engage with the latest networking security technologies and recreate customer issues in Cisco labs
- Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems
- Recognize and submit bugs, provide escalation support, and build reusable lab setups
- Produce and share intellectual capital, including documentation and training, for global use
- Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products
- Solve complex problems with innovative troubleshooting and experimentation
- Act as a technical expert, applying industry standards and partnering with serviceability teams
Requirements For Network Support Engineer - Security (Firewall)
- 4+ years of related experience involving customer support element in Security technologies
- CCNP level knowledge or equivalent (Cert not required)
- Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols
- Capture analysis (Wireshark, tcpdump, etc.)
- Evidence of troubleshooting skills
- Good Knowledge of Linux / UNIX command line tools / environment
- Proficient in English, written and spoken
Benefits For Network Support Engineer - Security (Firewall)
- Access to quality medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Short and long-term disability coverage
- Basic life insurance
- Numerous wellbeing offerings
- Up to twelve paid holidays per calendar year
- One floating holiday
- Day off for birthday
- Up to 20 days of Paid Time Off (PTO) each year
- Paid time away for critical or emergency issues
- Paid time to volunteer and give back to the community
- Employee Stock Purchase Program
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