Technical Consulting Engineer - Datacenter

You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team's focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco's solutions. Our commitment is to deliver THE BEST possible customer experience.

Through collaborative tools, Intellectual Capital and best-in-class technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.

Some of the activities you would do:

• Interact with and support our customers remotely.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
• Collaborate with teams to help reproduce and resolve customer issues.
• Mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
• Write tutorials, how-to videos, and other technical articles for the developer community.

Requirements:

• Bachelor's degree in Information Science / Information Technology, Computer Science, or Engineering.
• English Proficient
• Strong analysis fundamentals and troubleshooting skills.
• Excellent written & verbal communication skills
• Ability to take ownership for customer success and drive customer satisfaction.
• Hands-on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
• Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
• Willingness to learn new skills to support different technologies and adapt to business needs.

Technical Profile:

• Analyze traffic and packet flows using packet analyzer such as Wireshark
• Admin troubleshoot experience of Linux-based hosts, servers, and devices
• Ability to understand complex configurations, explain and troubleshoot routing protocols at enterprise level
• Experience troubleshooting MPLS, L2vpn, L3vpn, ISIS, VxLAN
• Server virtualization using VMWare, MS Hyper-V
• Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
• Hands-on experience with Nexus platforms running NX-OS or ACI.

Desired Skills and certifications:

• Programming skills in Python and scripting.
• CCNA, Cisco Devnet Associate, CCNP Enterprise
• Any other industry-related certification

Join Cisco to be part of a team that develops innovative technology and powers a more inclusive, digital future for everyone.