Technical Consulting Engineer (SD-WAN)

Cisco CX Centers team is seeking a Technical Consulting Engineer (SD-WAN) to join their growing organization of customer support engineers and consulting engineers. This role offers hybrid working based in Poland, with a preference to be within reach of the Krakow office for weekly visits. No travel is required.

As a Technical Consulting Engineer, you will:

• Drive problem resolution for issues in customer environments
• Diagnose, troubleshoot, and resolve incidents related to Cisco products, services, or solutions
• Provide answers for product, service, or solution questions
• Create or update and deliver problem resolution, project collateral, and knowledge transfer
• Assist in documenting and resolving technical problems in products and solutions
• Engage and drive appropriate resources for critical issues
• Maintain accurate documentation in incident and knowledge management systems
• Ensure case management guidelines are followed
• Effectively communicate with customers and Cisco stakeholders on service request status and progress

The ideal candidate is an accomplished engineer with extensive problem resolution experience who enjoys a fast-paced environment at the cutting edge of technology.

Minimum Requirements:

• 3-6 years of experience with network infrastructure and network hardware (Modern Enterprise Networks)
• Knowledge of application, network, and transport infrastructure protocols
• LAN and WAN production environment experience
• Practical experience with Linux operating systems
• Experience with routing protocols (OSPF, EIGRP, BGP)

Preferred Qualifications:

• Knowledge and experience with routing products (ISR4k, ISR1k, ASR1k)
• Current valid industry recognizable accreditation (CCNP, CCIE)
• Knowledge of Python and REST APIs
• IaaS providers general understanding, operational level experience (AWS, Azure)
• Understanding of application container technologies and cloud architecture
• Understanding of IPsec, ZBFW, IPS, URL filtering technologies
• Foundational knowledge of Linux/UNIX command-line tools/environments
• Understanding of X.509 Certificates usage workflow
• Ability to quickly learn new or unfamiliar technology and products

Cisco offers a comprehensive benefits package, including quality medical, dental, and vision insurance, a 401(k) plan with company matching, short and long-term disability coverage, basic life insurance, paid holidays, PTO, and various wellbeing offerings. The company also provides opportunities for professional growth, community involvement, and a diverse, inclusive work environment.