Senior Technical Support Engineer

Clari is a leading provider of Revenue platform technology that helps companies achieve accurate sales forecasting and visibility. As a Senior Technical Support Engineer, you'll join the Customer Solutions team, working directly with customers throughout their journey. The role combines technical expertise with customer service, requiring proficiency in various technologies including Ruby, databases, and API integrations.

The position offers a unique opportunity to work with enterprise-level clients like Okta, Adobe, and Zoom while solving complex technical challenges. You'll be responsible for handling product requests, troubleshooting issues, and maintaining documentation, all while working in a remote setting from India aligned with US-PST hours.

The ideal candidate will bring 4-6 years of technical support experience, strong coding abilities, and excellent communication skills. You'll work with various technologies including Ruby, MongoDB, and SQL databases, while maintaining service level targets and providing top-tier customer support.

The role offers comprehensive benefits including flexible working hours, mental health support, pre-IPO stock options, and professional development opportunities. Clari emphasizes a culture of inclusivity and values unique perspectives, making it an ideal place for those who want to contribute to a rapidly growing enterprise SaaS company while maintaining work-life balance through their flexible remote work policy.