Support Engineer

CLEAR is a pioneering identity platform with over 27 million members worldwide, dedicated to creating frictionless experiences in everyday life. As a Support Engineer, you'll be at the forefront of ensuring exceptional customer experiences while working with cutting-edge technology. This role combines technical expertise with customer service excellence, requiring skills in API troubleshooting, programming concepts, and effective communication.

You'll work across Business, Product, and Engineering teams, developing deep insights into partner challenges and implementing solutions. The position offers a unique opportunity to bridge technical problem-solving with customer support, while contributing to the development of support infrastructure through knowledge base creation and process improvement.

The role comes with comprehensive benefits including healthcare, family support, and financial incentives. You'll be part of a mission-driven team transforming how people live, work, and travel through innovative identity solutions. The collaborative environment encourages continuous learning and professional growth, with opportunities to impact both technical systems and customer experience directly.

Success in this role means maintaining high customer satisfaction while efficiently resolving technical issues and contributing to the company's knowledge base. The position offers competitive compensation ($90,000-$110,000) and combines technical challenges with meaningful customer interaction, making it ideal for those passionate about both technology and customer service.