Onboarding Engineer

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by creating personalized experiences to retain their most valuable customers.
Backend
Hybrid
4+ years of experience
Enterprise SaaS

Description For Onboarding Engineer

CleverTap, an all-in-one engagement platform, is seeking an Onboarding Engineer to join their team in Sao Paulo, Brazil. This hybrid role is crucial in ensuring the successful implementation of CleverTap's Mobile and Web Application SDKs and smooth onboarding of new customers.

As an Onboarding Engineer, you'll work directly with technical stakeholders and development teams, guiding them through the integration of CleverTap's SDKs and APIs. Your focus will be on reducing "Time to Value" (TTV) for clients and building strong relationships with customers. You'll act as a product consultant, helping to define technical solutions, troubleshoot issues, and conduct technical audits to ensure adherence to CleverTap guidelines.

The ideal candidate should have hands-on experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, and API integration. Strong problem-solving skills, understanding of software design and deployment, and the ability to present in Portuguese, Spanish, and English are essential. Experience in SaaS product implementation and mobile app development is highly valued.

Join CleverTap to be part of a global growth-stage startup in a fast-paced, dynamic environment where your contributions matter. You'll have the opportunity to innovate at scale and grow your career in the high-growth mobile technology space. CleverTap offers a culture that values teamwork, accountability, and passion for technology.

If you're excited about helping brands create personalized customer experiences and want to be part of a company that's revolutionizing customer engagement, this role at CleverTap could be the perfect fit for you.

Last updated 2 months ago

Responsibilities For Onboarding Engineer

  • Work directly with Technical Stakeholders and Development Teams guiding them on successful integration of CleverTap SDKs and APIs
  • Ensure smooth and timely onboarding of clients to CleverTap
  • Build relationships, educate, guide and train customers' Business Users, Developers and other technical stakeholders
  • Act as a product consultant: Help define technical solutions and requirements
  • Participate in technical discussions with customers
  • Document technical requirements, create content, estimate schedules and timelines
  • Enable, create and sign off campaigns with customers
  • Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues

Requirements For Onboarding Engineer

JavaScript
  • Hands-on experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
  • Ability to translate and troubleshoot various Scripting Languages
  • Familiarity or experience Integrating SDKs
  • Technical Problem Solving
  • Understanding of Software Design and Deployment, Database concepts
  • Understanding of Project Management methods & tools
  • Experience Presenting in Portuguese, Spanish and English
  • 4+ Years of experience in a customer facing role involving SaaS Product Implementation
  • 2+ Year experience in Mobile App Development

Benefits For Onboarding Engineer

  • Be part of a global growth stage startup
  • Work in a fast-paced, dynamic environment
  • Innovate at scale, with learning opportunities
  • Career growth opportunities

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