Technical Support Engineer

ClickHouse is revolutionizing the database industry with their open-source, high-performance columnar OLAP database management system that performs 100-1000x faster than traditional approaches. As a Technical Support Engineer, you'll join a global team providing excellent service to customers worldwide.

You'll be at the forefront of customer interaction, handling support through multiple channels including chat, calls, Slack, and virtual meetings. Your role encompasses triaging support tickets, community support, and involvement in both pre and post-sales activities. You'll work closely with various teams including Engineering, Go To Market, and Product Management to enhance customer experience and product functionality.

The position offers an exciting opportunity to work with cutting-edge database technology while developing and sharing solutions through documentation, knowledge base, blogs, meetups, and training. You'll be part of a company culture that values openness, collaboration, and continuous learning.

The role comes with competitive compensation including stock options and comprehensive benefits. As one of the first 200 employees, you'll have a unique opportunity to shape the company culture. ClickHouse offers a flexible, remote-first work environment with a strong emphasis on work-life balance.

This is an ideal role for someone with technical expertise in databases, OLAP, or distributed systems, who enjoys problem-solving and has a passion for customer service. You'll be contributing to a product used by major companies like Lyft, Cisco, and eBay, while working in an environment that encourages growth, learning, and innovation.