Technical Support Engineer

ClickHouse is seeking a Technical Support Engineer to join their growing global Support Engineering team. As the company behind the revolutionary open-source, high-performance columnar OLAP database management system, ClickHouse offers technology that performs 100-1000x faster than traditional approaches. This role presents an exciting opportunity to work with major adopters like Lyft, Cisco, and eBay.

The position involves providing excellent customer service across the APJ region, North America, and EMEA. As a Technical Support Engineer, you'll handle customer interactions through various channels including chat, calls, Slack, and virtual meetings. Your responsibilities will range from triaging support tickets to supporting the user community and assisting with technical aspects of POCs.

The ideal candidate should possess strong technical knowledge in SQL databases, OLAP, cloud-native SaaS, and distributed systems. Previous experience in roles such as Support Engineer, Database Administrator, or Solutions Engineer is essential. The role requires excellent communication skills, a collaborative mindset, and the ability to work effectively in a remote environment.

ClickHouse offers an attractive benefits package including equity in the company, healthcare coverage, flexible work arrangements, and a home office setup allowance. As one of the first 200 employees, you'll have the unique opportunity to shape the company's culture while working on some of the largest and fastest databases globally.

The company maintains an open and collaborative environment where curiosity and continuous learning are valued. This role is perfect for someone who is passionate about technical problem-solving, customer service, and wants to be part of a rapidly growing, innovative technology company.