Technical Support Engineer

ClickHouse is revolutionizing the database industry with their open-source, high-performance columnar OLAP database management system that performs 100-1000x faster than traditional approaches. As a Technical Support Engineer, you'll join a dynamic team supporting a rapidly growing global user base including major companies like Lyft, Cisco, and eBay.

The role combines technical expertise with customer service excellence, requiring you to handle support across multiple channels including chat, calls, and Slack. You'll be instrumental in both pre and post-sales activities, working directly with customers to resolve technical challenges and optimize their ClickHouse implementations. The position offers significant growth opportunities as part of the first 200 employees, allowing you to shape company culture and technical direction.

Your responsibilities will span from triaging support tickets to contributing to the user community, participating in POCs, and suggesting process improvements. The ideal candidate brings strong technical background in databases, distributed systems, or cloud technologies, combined with excellent communication skills and a customer-first mindset.

Working in a remote-first environment, you'll collaborate with global teams across Support Services, Engineering, Go To Market, and Product Management. The company offers competitive compensation including stock options, comprehensive healthcare, and flexible work arrangements. This is an excellent opportunity for someone passionate about database technology, customer success, and being part of a fast-growing, innovative company that's transforming real-time analytics.