Software Engineer - Machine Learning

CloudWalk, a leading Brazilian fintech company, is revolutionizing the financial technology landscape through advanced AI solutions. We're seeking a Software Engineer specialized in Machine Learning to join our innovative team focused on developing chatbot experiences powered by large language models.

The role combines technical expertise with practical problem-solving, working at the intersection of customer support and artificial intelligence. You'll be instrumental in building and optimizing AI-powered solutions that enhance customer satisfaction and support team efficiency. The position offers a unique opportunity to work with cutting-edge language models while directly impacting customer experiences.

As part of our collaborative team of developers and customer support analysts, you'll lead software engineering initiatives, implement best practices, and mentor team members. The role requires strong Python skills, experience with production ML systems, and expertise in data pipeline management. You'll work on everything from optimizing chatbot performance to implementing robust monitoring systems.

The ideal candidate brings both technical depth and leadership qualities, capable of translating customer support challenges into elegant technical solutions. We offer a remote work environment and promote a culture of diversity and inclusion, where authenticity is valued. Join us in shaping the future of financial technology through intelligent automation and exceptional customer experiences.