Technical Support Engineer

Coates Group, a global technology leader with almost 60 years of experience, is seeking a Technical Support Engineer to join their innovative team in Amsterdam. The company specializes in creating dynamic, smart, personalized customer experiences through digital hardware and signage solutions, serving major brands like McDonald's across 50+ global markets.

As a Level 3 Technical Support Engineer, you'll be at the forefront of providing critical technical support for the company's products, handling complex troubleshooting via multiple channels including ticketing systems, phone, and remote sessions. This role requires a unique blend of technical expertise and customer service skills, with a focus on detailed log file analysis and problem-solving for clients in the quick-service restaurant and retail industries.

The ideal candidate brings at least 2 years of L2 support experience, strong Linux knowledge (particularly Ubuntu), and scripting capabilities in languages like Bash, JavaScript, and PHP. Bilingual proficiency in French and English is essential, as is experience with ticketing tools and a deep understanding of SLAs. You'll be working in a hybrid environment, collaborating with both internal teams and external clients to maintain service excellence.

What makes this opportunity special is Coates Group's unique culture - combining the values of a family-owned business with the innovative spirit of a startup. The company offers compelling benefits including an annual bonus program, flexible work arrangements through their Thrive Program, wellness initiatives, and meaningful community engagement opportunities. As a 2x Australia Good Design Award winner with a track record of completing industry-leading projects, Coates Group provides an environment where you can grow professionally while contributing to revolutionary customer experiences for world-leading brands.

Join a forward-thinking company that values diversity, promotes work-life balance, and offers genuine career advancement opportunities. If you're passionate about technology, customer service, and being part of a dynamic, global team that's shaping the future of customer experiences, this role could be your next career milestone.