Service Desk Engineer In House L1

Innovative processor solutions company designing and developing cutting-edge CPU cores based on RISC-V architecture using proprietary tools.
DevOps
Entry-Level Software Engineer
Hybrid
1+ year of experience
Enterprise SaaS

Description For Service Desk Engineer In House L1

Codasip is at the forefront of processor innovation, specializing in the development of high-performance, energy-efficient CPU cores based on the RISC-V architecture. Founded in 2014, the company has established a global presence with design centers across Europe, including their largest in Brno, Czechia, and teams in Cambridge, Bristol, Munich, and other European cities.

As a Service Desk Engineer, you'll be integral to maintaining the company's internal technical operations. This role combines technical expertise with customer service, requiring skills in both hardware and software support. You'll be responsible for managing employee technical onboarding, maintaining systems, and ensuring smooth IT operations across the organization.

The position offers an opportunity to work with cutting-edge technology in a fast-paced environment. You'll be part of a collaborative team that values innovation and creative problem-solving. The company emphasizes cross-departmental collaboration and encourages knowledge sharing, creating an environment where your ideas and contributions can make a real impact.

This role is perfect for someone who combines technical aptitude with strong communication skills and enjoys helping others solve technical challenges. You'll have the chance to work with various technologies including Windows 11, Linux, and cloud-based applications, while contributing to the success of a company that's pushing the boundaries in processor design and development.

Last updated 3 months ago

Responsibilities For Service Desk Engineer In House L1

  • Provide high-quality technical support to internal customers
  • Handle employee onboarding & offboarding
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and printers
  • Follow incident management & request fulfillment processes
  • Create and update documentation for end-users
  • Install and move equipment, maintain inventory of hardware and software assets
  • Monitor and maintain performance and security of end-user devices

Requirements For Service Desk Engineer In House L1

Linux
  • At least 1 year of experience in end-user support, IT helpdesk, or related field
  • Strong expertise in Windows 11 operating system, Google Workspace/Office 365, Jira, Confluence and Atlassian cloud applications
  • Familiarity with incident management & request fulfillment processes
  • Basic knowledge of networking concepts and protocols
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to create and update documentation for end-users
  • Knowledge of Linux environment, Ansible, VMware Horizon VDI, and Microsoft Intune (preferred)

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