Technical Support Engineer

ConductorOne is revolutionizing identity governance with their modern platform designed to reduce identity attack surfaces effectively. As a Technical Support Engineer, you'll join a dynamic team trusted by major enterprises like DigitalOcean, Instacart, and Zscaler.

The role combines technical expertise with customer-facing skills, requiring deep product knowledge and the ability to troubleshoot complex issues. You'll work on the East Coast shift (7am-4pm), managing support queues and leading technical problem resolution. The position demands strong technical capabilities, including understanding of programming languages and experience with IAM/Security solutions.

Your responsibilities will span from providing rapid technical support (targeting <1 hour response times) to conducting customer training and contributing to process improvements. You'll be instrumental in gathering customer feedback, analyzing usage patterns, and collaborating across teams to enhance the platform's effectiveness.

The ideal candidate brings 4-5 years of SaaS technical support experience, with a background in Identity and Access Management. You'll need to be comfortable with programming concepts and Terraform, while maintaining a customer-first mindset. This role offers competitive compensation ($100K-$200K) with equity, combining technical challenges with meaningful customer impact.

Join a company that's transforming how enterprises handle identity governance, working with cutting-edge technology and contributing to a more secure digital future. The collaborative culture emphasizes team problem-solving and continuous improvement, making it an ideal environment for technical professionals who enjoy complex challenges and direct customer interaction.