L2.5 Network Engineer (AU IT Services, WFH)

Leading provider of offshore talent specializing in premium resourcing and productivity solutions, founded by Australian CEO.
Backend
Senior Software Engineer
Remote
5+ years of experience
Enterprise SaaS

Description For L2.5 Network Engineer (AU IT Services, WFH)

ConnectOS, a certified Great Place to Work and leading offshore talent provider, is seeking a Senior Network Engineer to join their team. This role offers a perfect blend of technical challenges and work-life balance, with a Monday to Friday schedule (08:30am to 05:30pm AEST). The position requires extensive experience in network infrastructure support, with a focus on various networking technologies from major vendors like Fortinet, Cisco, and Juniper.

The ideal candidate will have 5+ years of experience in infrastructure support, hold a CCNP certification, and be well-versed in ITIL framework. You'll be responsible for providing high-level technical support, managing network-related incidents, and ensuring optimal system performance through regular maintenance and monitoring.

This remote position offers an attractive benefits package including comprehensive medical and dental coverage from day one, paid leave, and competitive compensation. As part of a fast-growing global company, you'll have excellent opportunities for career advancement while maintaining work-life balance. The role combines technical expertise with customer interaction, making it perfect for a network professional looking to grow in a dynamic, international environment.

Join a company that values diversity and inclusion, offering a supportive work culture with regular company events and professional development opportunities. ConnectOS's decade of experience and continued growth make this an excellent opportunity for someone looking to be part of a successful, expanding organization.

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Responsibilities For L2.5 Network Engineer (AU IT Services, WFH)

  • Provide 2nd level and above technical network infrastructure support
  • Resolve incidents and service requests for network related tickets
  • Be available for escalated enquiries or tickets
  • Adhere to Incident, Problem and Change Management processes
  • Work with monitoring team for best practice monitoring configurations
  • Conduct monthly or quarterly patching & health checks
  • Create and maintain technical documentation and knowledgebase articles
  • Perform onsite maintenance and troubleshooting
  • Provide recommendations for network infrastructure improvements
  • Attend customer meetings and contribute to monthly reports

Requirements For L2.5 Network Engineer (AU IT Services, WFH)

Linux
  • Previous role with IT&T System Integrator, Managed Service Provider, or similar organisation
  • Current CCNP (or equivalent) certification
  • Strong knowledge of networking technologies including Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba
  • Hands on experience on Fortinet Products (FortiManager, EMS, FortiSwitch, FortiSASE)
  • Experience working within ITIL framework
  • Linux/Unix Experience (desirable)
  • At least 2 other network vendor related industry certifications (highly desirable)

Benefits For L2.5 Network Engineer (AU IT Services, WFH)

Medical Insurance
Dental Insurance
Vision Insurance
  • Work From Home
  • Medical, Dental Coverage and Life insurance from day 1
  • Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events
  • Work Life Balance
  • Career growth opportunities

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