Support Engineer

ConnectOS, a certified Great Place to Work and top-rated Philippines employer, is seeking a Support Engineer to join their team. This role offers an exciting opportunity to work with a leading offshore talent provider that serves organizations worldwide. The position involves providing technical support, managing service requests, and ensuring client satisfaction through effective problem-solving and communication.

The ideal candidate will have experience in an MSP environment, particularly with Connectwise Manage/Automate, and possess strong technical IT knowledge. You'll be responsible for handling customer requests, managing incidents, troubleshooting various technical issues, and working collaboratively with remote teams. The role requires excellent analytical skills and the ability to maintain effective relationships with stakeholders.

Working from their office in Mandaluyong, Metro Manila, you'll enjoy a comprehensive benefits package including medical and dental coverage from day one, paid leave, and access to various workplace amenities. The company offers a competitive monthly salary range of 45,000 to 60,000 PHP, along with opportunities for career growth and work-life balance.

As part of a fast-growing global company with over a decade of experience, you'll contribute to ConnectOS's mission of helping companies overcome resourcing challenges through innovative strategies. The role offers a structured Monday to Friday schedule, working Australian Eastern Standard Time hours (09:00 AM - 06:00 PM AEST).