System Engineer L2 (AU MSP, Hybrid)

A certified Great Place to Work and top-rated Philippines employer providing managed IT services for Australian businesses.
DevOps
Mid-Level Software Engineer
Hybrid
5+ years of experience
Enterprise SaaS

Description For System Engineer L2 (AU MSP, Hybrid)

ConnectOS, a certified Great Place to Work and leading Philippines employer, is seeking a System Engineer L2 for their Australian MSP client based in Melbourne. This hybrid role offers an exciting opportunity to join a company dedicated to empowering Australian businesses through technology solutions.

The ideal candidate will bring 5+ years of experience in system engineering, particularly in MSP environments. You'll be responsible for managing critical infrastructure, including VMware, Office 365, and Windows servers, while providing essential technical support and maintaining high service standards according to ITIL frameworks.

This position offers an excellent opportunity for professional growth within a supportive environment. The role combines technical challenges with client interaction, requiring both strong technical abilities and excellent communication skills. You'll be part of a team that values work-life balance and provides comprehensive benefits including medical coverage, paid leave, and access to wellness facilities.

Working from Monday to Friday during Australian business hours (09:00 AM- 06:00 PM AEST), you'll be based in the heart of Metro Manila at the Mega Tower, EDSA. The hybrid work arrangement offers flexibility while maintaining team collaboration. The position comes with competitive compensation, including a 13th month pay, and various perks such as complimentary facilities and regular company events.

Join a forward-thinking organization that prioritizes employee well-being and professional development, while contributing to the success of Australian businesses through innovative IT solutions. The role offers the perfect blend of technical challenge, career growth, and work-life balance in a dynamic, inclusive workplace.

Last updated 3 months ago

Responsibilities For System Engineer L2 (AU MSP, Hybrid)

  • Administration and troubleshooting of O365, VMware and Window servers
  • Provide first & second level technical infrastructure support
  • Manage and resolve client incidents and requests to meet required SLAs
  • Maintain technical documentation and knowledge base for customer environments
  • Provide escalation point for level one support
  • Help build out, maintain and troubleshoot rapidly expanding infrastructure
  • Adhere to ITIL Framework processes
  • Provide after hours on-call assistance and/or escalation

Requirements For System Engineer L2 (AU MSP, Hybrid)

Linux
  • Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or related field
  • At least 5 years of professional experience as a System Engineer / MSP Engineer in a global company
  • Experience with VMware and Office 365 administration
  • Networking / firewall experience (Fortigate preferred)
  • Experience with N-able Solarwinds, Windows Servers
  • Excellent Communication skills both oral and written
  • Microsoft certification (preferred)
  • Industry experience working within AU and/or MSP industry (preferred)

Benefits For System Engineer L2 (AU MSP, Hybrid)

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical, Dental Coverage and Life insurance
  • Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters and Coffee
  • Office Fitness and Wellness Facilities
  • Regular Company Events
  • Work Life Balance
  • Career growth opportunities

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