Customer Support Engineer

Contentful is seeking Customer Support Engineers (f/m/d) to assist customers in building amazing websites, apps, and digital experiences using cutting-edge technologies. As a Customer Support Engineer, you'll work directly with customers to identify, research, and resolve Contentful-related issues, providing crucial support for mission-critical applications.

Key Responsibilities:

• Troubleshoot and resolve customer issues related to Contentful
• Escalate complex problems to the Engineering team when necessary
• Provide confidence to customers that their needs are addressed
• Work with APIs and API-based SaaS integrations
• Utilize software development troubleshooting skills
• Analyze server logs and process data

What We Offer:

• Join an ambitious tech company reshaping digital experiences
• Healthcare packages and time off programs
• Stock options for full-time employees
• Personal education budget
• Virtual and in-person events for learning and networking
• Annual wellbeing stipend
• Monthly communication stipend and hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees

Required Skills:

• 2+ years experience in Support or Customer-facing processes
• Experience with APIs and SaaS integrations
• Software development troubleshooting in supported languages
• Understanding of web and mobile app development
• Proficiency with UNIX-like command-line tools
• Strong problem-solving and communication skills
• Experience in Agile/Scrum environments
• Customer-centered approach with high empathy
• Excellent English communication skills

Contentful values diversity and inclusion, inviting applications from all qualified candidates regardless of background. Join a global team of 800+ people from 70+ nations, working together to drive business momentum through collaboration, speed, and scale.