Technical Support Engineer

Contentsquare, a global leader in experience analytics with $1.4 billion in funding, is seeking a Technical Support Engineer to join their dynamic team. This role combines technical expertise with customer support, requiring 2 years of experience in technical support or customer-facing roles within a SaaS environment. The position offers an opportunity to work with a company that provides an all-in-one experience intelligence platform used by organizations worldwide.

The ideal candidate will be responsible for resolving customer technical inquiries, managing the complete lifecycle of support tickets, and utilizing advanced troubleshooting techniques. A strong foundation in JavaScript, HTML, CSS, Web Analytics, and SQL is essential, along with fluency in both English and French. The role demands excellent communication skills to explain technical concepts clearly to customers and collaborate effectively with the Paris-based team.

Contentsquare offers a comprehensive benefits package including stock options, flexible work arrangements, generous PTO, parental leave, and various allowances. The company maintains a strong focus on employee development through regular training, mentorship, and social events. With 15 offices worldwide and a culture that values diversity and inclusion, Contentsquare provides an excellent environment for professional growth and impact in the digital experience analytics space.