Customer Success Escalation Engineer

Corelight is a leading cybersecurity company that specializes in network detection and response platforms. Built on open-source innovations from Zeek, Suricata and YARA, we transform network footprints into actionable insights for threat detection and response.

As a Customer Success Escalation Engineer, you'll be at the forefront of our customer support efforts, serving as the primary point of contact for customer escalations and technical issues. This role combines deep technical expertise with customer advocacy, requiring strong skills in Linux systems, networking, and security protocols.

The position demands a professional who can handle complex technical troubleshooting while maintaining excellent communication with both customers and internal teams. You'll work with cutting-edge security technologies and have the opportunity to influence product development through customer feedback.

Working from our UAE location on a Sunday-Thursday schedule, you'll be part of a global team backed by top-tier venture capital organizations like Crowdstrike, Accel, and Insight. We offer a collaborative, inclusive culture focused on growth and innovation.

This role is perfect for someone who is passionate about cybersecurity, enjoys solving complex technical challenges, and wants to make a significant impact in protecting organizations from cyber threats. You'll be joining a rapidly growing company that's leading the way in AI-assisted workflows, machine learning models, and cloud security solutions.