Senior Cloud Support Engineer
Description For Senior Cloud Support Engineer
Couchbase, a leading provider of modern cloud database solutions, is seeking a Senior Cloud Support Engineer to join their team. This role represents a crucial position within the company, serving as the primary interface between Couchbase and its customers. The position combines technical expertise with customer service excellence, requiring deep knowledge of cloud technologies, databases, and distributed systems.
The ideal candidate will be responsible for troubleshooting complex technical issues across both on-premises and cloud deployments, working with Couchbase's flagship products including their Cloud Capella platform. This role offers an opportunity to work with cutting-edge technology while making a significant impact on customer success and product development.
With a strong presence in the database market and recognition as one of the Best Places to Work in the Bay Area and UK, Couchbase offers an environment where you can grow alongside innovative and humble professionals. The company serves over 30% of Fortune 100 companies and is at the forefront of the database industry's generational shift.
The position requires 4+ years of technical support experience, strong programming skills in languages like Java, Go, and Python, and extensive knowledge of cloud platforms. You'll be part of a dynamic team that values continuous learning and professional development, with opportunities to become a specialist in specific Couchbase components.
Couchbase offers a comprehensive benefits package including equity participation, medical benefits, and flexible work arrangements. This role is perfect for someone who is passionate about technology, customer-focused, and eager to contribute to a company that's transforming how modern applications are built and deployed.
Responsibilities For Senior Cloud Support Engineer
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels to identify and resolve technical support requests
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams
- Identify and write internal and external technical articles
- Train as a specialist in Couchbase component areas
Requirements For Senior Cloud Support Engineer
- 4+ years of related technical support experience
- Experience using Zendesk, Jira, Confluence, or similar software
- Technical troubleshooting and programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols (HTTP, TLS, DNS, etc)
- Strong understanding of cloud environments (AWS, GCP, Azure)
- Experience working with NoSQL databases or distributed systems
- Experience with Kubernetes and Docker
- Experience with alerting and monitoring tools
- Self-motivated with desire for continuous learning
- Critical thinking and client-centric approach
- Effective written and verbal communication skills
- Ability to work rotating schedule with weekend availability
Benefits For Senior Cloud Support Engineer
- Generous Time Off Program
- Comprehensive medical, dental, and vision insurance
- RSU equity program
- ESPP program
- Retirement program
- Business Travel Insurance
- Career Growth opportunities
- Ergonomic office/WFH setup
- Food & Snacks for in-office employees
- Employee assistance programs
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