Senior Technical Support Engineer

Couchbase is seeking a Senior Technical Support Engineer to join their team in Australia. This role involves assisting their rapidly growing customer base and being the primary point of contact for all technical issues.

Key Responsibilities:

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
• Engage with customers via multiple channels to identify and resolve technical support requests
• Reproduce customer cases for detailed troubleshooting and analysis
• Become a product expert and stay up-to-date on new features in Couchbase
• Identify and write technical articles or knowledge-base entries
• Train as a highly knowledgeable specialist in one or more Couchbase component areas
• Act as a Single point of contact for one of the Strategic Customers
• Work with leadership team to identify gaps and enhance processes

Requirements:

• BS in Computer Science, Engineering or equivalent experience
• 8+ years of experience troubleshooting backend infrastructure applications
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills and passion for solving technical issues
• Ability to handle split week schedules, working either Sun-Thu in EMEA hours or Mon-Fri in India time zones

Couchbase offers a comprehensive benefits package including:

• Generous Time Off Program
• Wellness Benefits (medical, dental, vision, life insurance, and employee assistance programs)
• Financial Planning (RSU equity program, ESPP program, Retirement program, and Business Travel Insurance)
• Career Growth opportunities
• Fun Perks (ergonomic setup, food & snacks for in-office employees)

Join Couchbase to be part of a greater change in the database market, working with innovative and passionate individuals in the industry.