Senior Technical Support Engineer

Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments.
Australia
Backend
Senior Software Engineer
Hybrid
501 - 1,000 Employees
8+ years of experience
Enterprise SaaS

Description For Senior Technical Support Engineer

Couchbase is seeking a Senior Technical Support Engineer to join their team in Australia. This role involves assisting their rapidly growing customer base and being the primary point of contact for all technical issues.

Key Responsibilities:

  • Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
  • Engage with customers via multiple channels to identify and resolve technical support requests
  • Reproduce customer cases for detailed troubleshooting and analysis
  • Become a product expert and stay up-to-date on new features in Couchbase
  • Identify and write technical articles or knowledge-base entries
  • Train as a highly knowledgeable specialist in one or more Couchbase component areas
  • Act as a Single point of contact for one of the Strategic Customers
  • Work with leadership team to identify gaps and enhance processes

Requirements:

  • BS in Computer Science, Engineering or equivalent experience
  • 8+ years of experience troubleshooting backend infrastructure applications
  • Strong Unix/Linux administration skills
  • Familiarity with NoSQL databases
  • Experience in troubleshooting distributed high-performance systems
  • Experience using Kubernetes and Docker is a plus
  • Excellent analytical skills and passion for solving technical issues
  • Ability to handle split week schedules, working either Sun-Thu in EMEA hours or Mon-Fri in India time zones

Couchbase offers a comprehensive benefits package including:

  • Generous Time Off Program
  • Wellness Benefits (medical, dental, vision, life insurance, and employee assistance programs)
  • Financial Planning (RSU equity program, ESPP program, Retirement program, and Business Travel Insurance)
  • Career Growth opportunities
  • Fun Perks (ergonomic setup, food & snacks for in-office employees)

Join Couchbase to be part of a greater change in the database market, working with innovative and passionate individuals in the industry.

Last updated 4 months ago

Responsibilities For Senior Technical Support Engineer

  • Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
  • Engage with customers via multiple channels to resolve technical support requests
  • Reproduce customer cases for detailed troubleshooting and analysis
  • Become a product expert for Couchbase
  • Identify and write technical articles or knowledge-base entries
  • Train as a specialist in Couchbase component areas
  • Act as a Single point of contact for Strategic Customers
  • Work with leadership team to identify gaps and enhance processes

Requirements For Senior Technical Support Engineer

Linux
Kubernetes
  • BS in Computer Science, Engineering or equivalent experience
  • 8+ years of experience in troubleshooting backend infrastructure applications
  • Strong Unix/Linux administration skills
  • Familiarity with NoSQL databases
  • Experience in troubleshooting distributed high-performance systems
  • Excellent analytical skills
  • Ability to handle split week schedules

Benefits For Senior Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401k
  • Equity
  • Education Budget

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