Senior Customer Success Engineer

Crusoe Cloud is revolutionizing the high-performance computing landscape by offering sustainable, low-cost GPU compute power for AI/ML workloads. As a Senior Customer Success Engineer, you'll be the technical bridge between customers and Crusoe's cutting-edge cloud infrastructure. This role combines deep technical expertise with customer-facing responsibilities, requiring strong Linux administration skills, cloud platform knowledge, and experience with modern DevOps tools.

The position involves providing high-touch technical support, maintaining excellent service levels, and ensuring customer success with Crusoe's AI infrastructure. You'll work with Fortune 500 companies, helping them leverage Crusoe's platform for advanced AI applications while maintaining a 95%+ customer satisfaction rate. The role requires participation in 24/7 on-call rotations and collaboration with various technical teams including SRE, Networking, and Storage.

The ideal candidate brings 5+ years of customer support experience in cloud environments, strong Linux CLI skills, and proficiency with tools like Kubernetes, Terraform, and Grafana. Knowledge of HPC technologies and public cloud platforms is essential. This role offers the unique opportunity to work at the intersection of cutting-edge AI infrastructure and sustainable computing, making a tangible impact on both technological advancement and environmental sustainability.

Working at Crusoe means joining a team that's setting new standards in sustainable AI infrastructure. The company offers competitive benefits including private health insurance, dental coverage, pension contributions, and life assurance. This is an excellent opportunity for a technically skilled professional who is passionate about customer success and wants to contribute to a more sustainable future in technology.