Application Support Engineer
Description For Application Support Engineer
Crypto.com, the world's fastest-growing cryptocurrency platform serving over 80 million customers, is seeking an Application Support Engineer to join their dynamic team. This role combines technical expertise with operational excellence, focusing on maintaining critical production systems and providing essential support services.
The position offers a unique opportunity to work at the intersection of cryptocurrency and financial technology, requiring 3-5 years of experience in application support with a fintech background. You'll be responsible for ensuring maximum system uptime, managing incidents, and coordinating between product and development teams to deliver exceptional service.
The ideal candidate will possess strong technical skills including Linux system administration, SQL proficiency, and familiarity with cloud computing environments. Knowledge of modern tools like Kubernetes, Redis, and log traversal systems is highly valued. Your role will be crucial in maintaining the platform's reliability and performance, working with cutting-edge cryptocurrency technology.
Crypto.com offers an attractive compensation package including competitive salary, comprehensive medical insurance, flexible work arrangements, and unique perks like a Crypto.com visa card. The company promotes internal growth opportunities and maintains a collaborative work culture focused on innovation and problem-solving.
This is an excellent opportunity for someone passionate about cryptocurrency and financial technology to join a rapidly growing global platform committed to making cryptocurrency accessible to everyone. The role combines technical challenges with business impact, offering significant professional growth potential in the dynamic crypto industry.
Responsibilities For Application Support Engineer
- Ensure maximum uptime for multiple production systems
- Provide L1/L2 application production support to users for trading, data processing, and IT operations
- Provide weekend support on a rotational basis and occasional public holiday support
- Manage, own and frequently follow-up incidents and requests raised to the team
- Monitor and follow up critical system alerts
- Assume the role of major incident manager upon major incidents
- Perform system operation and administration tasks
- Work closely with internal users and external vendors
- Work to comply with SLA and OLA
- Document knowledge articles and manage the team's knowledge base
- Coordinate between product and development teams
Requirements For Application Support Engineer
- 3-5 years of experience in application support with fintech background
- Strong sense of self-discipline, responsibility and integrity
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in code/scripting languages
- Proficient in SQL Database queries
- Familiar with log traversal tools
- Good knowledge in formal production support model
- Experience with ITSM platforms
- Excellent problem solving and communication skills
Benefits For Application Support Engineer
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including birthday and work anniversary
- Work Flexibility with flexi-work hour and hybrid setup
- Internal mobility program
- Crypto.com visa card provided upon joining
