Application Support Engineer

World's fastest growing global cryptocurrency platform serving more than 80 million customers, committed to accelerating cryptocurrency adoption through innovation.
United States
DevOps
Mid-Level Software Engineer
Hybrid
3+ years of experience
Finance · Blockchain

Description For Application Support Engineer

Crypto.com, the world's fastest growing cryptocurrency platform serving over 80 million customers, is seeking an Application Support Engineer to join their dynamic team. This role is perfect for a tech professional with 3-5 years of experience in fintech application support who wants to make an impact in the cryptocurrency space.

The position offers a unique opportunity to work with cutting-edge cryptocurrency technology while ensuring the reliability and performance of critical production systems. You'll be responsible for providing L1/L2 support for trading and data processing operations, managing incidents, and maintaining system uptime. The role requires strong technical skills in Linux, cloud computing, and database management, combined with excellent problem-solving abilities.

Working at Crypto.com means joining a company with a clear vision: "Cryptocurrency in Every Wallet™". The organization offers a transformational and proactive working environment where employees are empowered to think big and try new opportunities. You'll be part of a talented, ambitious, and supportive team that values innovation and personal growth.

The benefits package is comprehensive, including competitive salary, medical insurance with dependent coverage, flexible work arrangements, and unique perks like a Crypto.com visa card. The company promotes internal mobility and career development, ensuring opportunities for both personal and professional growth.

This role is ideal for someone who is passionate about cryptocurrency and fintech, enjoys problem-solving, and thrives in a fast-paced environment. You'll be at the forefront of the digital currency revolution, working with modern technologies and contributing to the company's mission of accelerating cryptocurrency adoption worldwide.

The position offers a hybrid work arrangement, combining the flexibility of remote work with opportunities for in-person collaboration. You'll be part of a global team committed to creating an inclusive environment where diversity is valued and everyone has the opportunity to make an impact.

Last updated 12 days ago

Responsibilities For Application Support Engineer

  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support on a rotational basis and occasional public holiday support
  • Manage, own and frequently follow-up incidents and requests raised to the team
  • Monitor and follow up critical system alerts
  • Assume the role of major incident manager upon major incidents
  • Perform system operation and administration tasks
  • Work closely with internal users and external vendors
  • Work to comply with SLA and OLA
  • Document knowledge articles and manage the team's knowledge base
  • Coordinate between product and development teams

Requirements For Application Support Engineer

Linux
Kubernetes
Redis
  • 3-5 years of experience in application support with fintech background
  • Strong sense of self-discipline, responsibility and integrity
  • Support experience in applications on Linux environment and cloud computing
  • Knowledge in basic linux commands
  • Experience in code/scripting languages
  • Proficient in SQL Database queries
  • Familiar with log traversal tools
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms
  • Excellent problem solving skill
  • Excellent communication and interpersonal skills

Benefits For Application Support Engineer

Medical Insurance
  • Competitive salary
  • Medical insurance package with extended coverage to dependents
  • Attractive annual leave entitlement including birthday and work anniversary
  • Flexi-work hour and hybrid or remote set-up
  • Internal mobility program
  • Crypto.com visa card provided upon joining

Interested in this job?

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