Application Support Engineer
Description For Application Support Engineer
Crypto.com, the world's fastest-growing cryptocurrency platform serving over 80 million customers, is seeking an Application Support Engineer to join their dynamic team. This role represents an exciting opportunity to work at the intersection of cryptocurrency and technology, supporting critical trading and operational systems.
The position requires a skilled professional with 3-5 years of experience in application support, particularly in fintech environments. You'll be responsible for ensuring maximum system uptime, providing L1/L2 support, and managing critical incidents across the platform. The role demands expertise in Linux environments, cloud computing, and database management, with hands-on experience in SQL and modern monitoring tools.
As an Application Support Engineer, you'll play a crucial role in maintaining the reliability and performance of Crypto.com's trading and data processing systems. The position offers a blend of technical challenges and leadership opportunities, including incident management and cross-team coordination. You'll work with cutting-edge technologies including Kubernetes, Redis, and various cloud platforms.
The company offers an attractive compensation package including competitive salary, comprehensive medical insurance, flexible work arrangements, and unique perks like a Crypto.com visa card. Working at Crypto.com means joining a mission-driven organization committed to cryptocurrency adoption and innovation. The company culture emphasizes growth, collaboration, and empowerment, making it an ideal environment for professionals looking to advance their careers in the cryptocurrency industry.
This role is perfect for someone who is passionate about cryptocurrency, enjoys solving complex technical challenges, and wants to be part of a rapidly growing global platform. The hybrid work model offers flexibility while maintaining collaborative opportunities with talented colleagues. If you're ready to impact the future of digital finance while developing your skills in a supportive environment, this position offers an excellent opportunity for professional growth and innovation.
Responsibilities For Application Support Engineer
- Ensure maximum uptime for multiple production systems
- Provide L1/L2 application production support to users for trading, data processing, and IT operations
- Provide weekend support on a rotational basis and occasional public holiday support
- Manage, own and frequently follow-up incidents and requests raised to the team
- Monitor and follow up critical system alerts
- Assume the role of major incident manager upon major incidents
- Perform system operation and administration tasks
- Work closely with internal users and external vendors
- Work to comply with SLA and OLA
- Document knowledge articles and manage the team's knowledge base
- Provide support in non-office hours during emergency situations
- Coordinate between product and development teams
Requirements For Application Support Engineer
- 3-5 years of experience in application support with fintech background
- Strong sense of self-discipline, responsibility and integrity
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in code/scripting languages
- Proficient in SQL Database queries
- Familiar with log traversal tools
- Good knowledge in formal production support model
- Experience with ITSM platforms like Jira, ServiceNow
- Excellent problem solving skill
- Excellent communication and interpersonal skills
Benefits For Application Support Engineer
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including birthday and work anniversary
- Work Flexibility Adoption - Flexi-work hour and hybrid or remote set-up
- Internal mobility program
- Crypto.com visa card provided upon joining
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