Backend Production Support Engineer - Night Shift

World's fastest growing global cryptocurrency platform serving more than 80 million customers.
Backend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Finance · Blockchain

Description For Backend Production Support Engineer - Night Shift

Crypto.com, the world's fastest-growing cryptocurrency platform serving over 80 million customers, is seeking a Backend Production Support Engineer for their night shift operations. This role is perfect for a seasoned professional with 5+ years of DevOps experience who's ready to take on the challenge of supporting a major cryptocurrency trading platform.

The position combines technical development, customer support, and system reliability responsibilities, requiring expertise in AWS, Kubernetes, and CI/CD pipelines. You'll be working primarily during EST timezone hours while maintaining some overlap with HKT, making it ideal for someone comfortable with non-traditional working hours.

As a Backend Production Support Engineer, you'll be at the forefront of maintaining and improving the platform's derivatives trading infrastructure. Your responsibilities will span from technical development and testing to being the primary point of contact for production issues. You'll work closely with various teams, including SRE, infrastructure, and customer support, to ensure smooth operations and continuous improvement of the platform.

The role offers an excellent opportunity to work with cutting-edge technologies in the cryptocurrency space, including Golang, Ruby, and various monitoring tools like Datadog and Sumologic. The position comes with attractive benefits, including competitive compensation, flexible work arrangements, and unique perks like a Crypto.com visa card upon joining.

If you're passionate about cryptocurrency, have strong technical skills, and thrive in a fast-paced environment where you can make a significant impact, this role offers an exciting opportunity to be part of a transformative company that's working towards putting "Cryptocurrency in Every Wallet™".

Last updated 14 hours ago

Responsibilities For Backend Production Support Engineer - Night Shift

  • Engage in requirements analysis, system design, and development work
  • Write and refine integration tests
  • Act as primary technical contact for resolving production issues
  • Participate in customer support and handle user issues
  • Collaborate with SRE team for monitoring and alerting mechanisms
  • Provide system upgrade and optimization plans
  • Work in EST timezone with overlap in HKT timezone
  • Build close relationships with operation teams
  • Troubleshoot and perform root cause analysis

Requirements For Backend Production Support Engineer - Night Shift

Go
Ruby
Kubernetes
Linux
  • 5+ years of experience in DevOps, AWS, Kubernetes, and CI/CD pipelines
  • Solid experience in Linux environment and support tools
  • Experience with shell scripting, Ruby, Golang and SQL technologies
  • Familiar with monitoring systems (Datadog, Sumologic, OpenTelemetry)
  • Familiarity with exchange platform domain knowledge
  • Strong analytical skills
  • Detail-oriented with strong ownership
  • Excellent communication skills
  • Proficiency in English and Mandarin
  • Willingness to work flexible hours for US trading sessions

Benefits For Backend Production Support Engineer - Night Shift

Medical Insurance
  • Competitive salary
  • Attractive annual leave including birthday and work anniversary
  • Flexible work hours
  • Hybrid work setup
  • Internal mobility program
  • Crypto.com visa card upon joining
  • Career development opportunities
  • Supportive work culture

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