Backend Operations Support Engineer - Night Shift

World's fastest growing global cryptocurrency platform serving more than 80 million customers, founded in 2016.
Hong Kong
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Finance · Blockchain

Description For Backend Operations Support Engineer - Night Shift

Crypto.com, a leading cryptocurrency platform serving over 80 million customers globally, is seeking a Backend Operations Support Engineer for their night shift operations. This role combines technical expertise with operational support, requiring work during EST timezone hours while maintaining overlap with HKT.

The position demands a seasoned professional with 5+ years of DevOps experience, particularly in AWS, Kubernetes, and CI/CD pipelines. You'll be responsible for system reliability, customer support, and technical development within the derivatives trading project. The role involves close collaboration with various teams including SRE, infrastructure, and customer service.

As part of the technical team, you'll contribute to system design, development, and integration testing while maintaining close relationships with operation teams. A key aspect of the role is providing primary technical support for production issues, requiring comprehensive understanding of upstream and downstream business services related to derivatives trading.

The ideal candidate should possess strong expertise in Linux environments, proficiency in languages like Ruby, Golang, and SQL, and familiarity with monitoring systems. The role offers competitive benefits including flexible work arrangements, internal mobility opportunities, and unique perks like a Crypto.com visa card upon joining.

Working at Crypto.com means joining a transformational and proactive environment where you'll be empowered to think big and contribute to the company's mission of putting cryptocurrency in every wallet. The company values diversity, inclusion, and provides opportunities for personal and professional growth within a supportive team of industry experts.

Last updated 11 days ago

Responsibilities For Backend Operations Support Engineer - Night Shift

  • Engage in requirements analysis, system design, and development work
  • Write and refine integration tests
  • Act as primary technical contact for resolving production issues
  • Provide customer support and handle user issues
  • Collaborate with SRE team for monitoring and alerting mechanisms
  • Maintain system reliability and implement optimization plans
  • Work in EST timezone with overlap in HKT timezone

Requirements For Backend Operations Support Engineer - Night Shift

Go
Ruby
Kubernetes
Linux
  • 5+ years of experience in DevOps, AWS, Kubernetes, and CI/CD pipelines
  • Solid experience in Linux environment and support tools
  • Experience with shell scripting, Ruby, Golang and SQL technologies
  • Familiar with monitoring systems (Datadog, Sumologic, OpenTelemetry)
  • Exchange platform domain knowledge
  • Strong analytical and problem-solving skills
  • Excellent communication skills in English and Mandarin
  • Willingness to work flexible hours for US trading sessions

Benefits For Backend Operations Support Engineer - Night Shift

Visa Sponsorship
  • Competitive salary
  • Attractive annual leave including birthday and work anniversary
  • Flexible work hours
  • Hybrid or remote work setup
  • Internal mobility program
  • Crypto.com visa card upon joining

Interested in this job?

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