Backend Operations Support Engineer - Night Shift

World's fastest growing global cryptocurrency platform serving more than 80 million customers, focused on cryptocurrency adoption and innovation.
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Finance · Blockchain

Description For Backend Operations Support Engineer - Night Shift

Crypto.com, the world's fastest-growing cryptocurrency platform serving over 80 million customers, is seeking a Backend Operations Support Engineer for night shift operations. This role combines technical expertise with operational support, requiring a skilled professional to maintain and enhance the platform's trading infrastructure. The position demands strong technical capabilities in DevOps, system maintenance, and customer support, particularly during US trading hours.

The ideal candidate will play a crucial role in ensuring system reliability, troubleshooting technical issues, and improving operational efficiency. Working primarily during EST timezone hours, you'll bridge operations between US and Asian markets, making this position vital for global operations. The role offers a unique opportunity to work with cutting-edge blockchain and financial technologies while contributing to Crypto.com's mission of putting "Cryptocurrency in Every Wallet."

The position offers comprehensive benefits, including competitive compensation, flexible work arrangements, and unique perks like a Crypto.com visa card. The company culture emphasizes innovation, personal growth, and collaborative problem-solving. With a strong focus on internal mobility and career development, this role provides an excellent opportunity for professional advancement in the cryptocurrency industry.

This role would be ideal for experienced engineers who are passionate about cryptocurrency, enjoy problem-solving, and thrive in a fast-paced environment. The position requires a blend of technical expertise, customer service skills, and the ability to work effectively across different time zones and cultures. Join a team that's at the forefront of the digital currency revolution and help shape the future of financial technology.

Last updated 9 days ago

Responsibilities For Backend Operations Support Engineer - Night Shift

  • Engage in requirements analysis, system design, and development work
  • Write and refine integration tests
  • Build relationships with operation teams to improve efficiency
  • Act as primary technical contact for resolving production issues
  • Handle customer support and user issues promptly
  • Analyze and transform problems into business requirements
  • Collaborate with SRE team on monitoring and alerting mechanisms
  • Provide system upgrade and optimization plans
  • Coordinate with teams during system failures
  • Work primarily in EST timezone with some overlap with HKT timezone

Requirements For Backend Operations Support Engineer - Night Shift

Go
Ruby
Linux
Kubernetes
  • 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
  • Solid experience in a Linux environment and relevant support tools
  • Experience with shell scripting, Ruby, Golang and SQL technologies
  • Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
  • Familiarity with exchange platform domain knowledge
  • Strong analytical skills and proactive issue identification
  • Detail-oriented with strong ownership and multitasking abilities
  • Excellent communication and interpersonal skills
  • Proficiency in English and Mandarin; Cantonese is a plus
  • Willingness to work flexible hours to cover US trading sessions
  • Proactive and positive mindset with strong 'can-do' attitude

Benefits For Backend Operations Support Engineer - Night Shift

Visa Sponsorship
  • Competitive salary
  • Attractive annual leave including birthday and work anniversary
  • Flexible work hours
  • Hybrid or remote work setup
  • Internal mobility program
  • Crypto.com visa card provided upon joining
  • Career development opportunities
  • Supportive and innovative work environment

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