Backend Production Support Engineer - Night Shift

World's fastest growing global cryptocurrency platform serving more than 80 million customers, focused on cryptocurrency adoption through innovation.
Hong Kong
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Finance · Blockchain

Description For Backend Production Support Engineer - Night Shift

Crypto.com, the world's fastest-growing cryptocurrency platform serving over 80 million customers, is seeking a Backend Production Support Engineer for the night shift. This role is crucial in maintaining and supporting our trading operations during US trading hours.

The position combines DevOps expertise with operational support, requiring a strong background in infrastructure management and system monitoring. You'll be working with cutting-edge technologies including AWS, Kubernetes, and various monitoring tools while being part of a team that's pushing the boundaries of cryptocurrency adoption.

As a Backend Production Support Engineer, you'll be responsible for ensuring smooth trading operations, developing automation tools, and improving system observability. The role requires a unique blend of technical expertise and operational awareness, making it perfect for someone who enjoys both development and systems management.

The ideal candidate brings 5+ years of DevOps experience, strong Linux skills, and proficiency in scripting languages. You'll need excellent communication skills as you'll be working across teams and with various stakeholders. The position offers significant growth opportunities within a rapidly expanding company that's at the forefront of cryptocurrency innovation.

Working at Crypto.com means joining a dynamic environment where you'll be empowered to think big and contribute to the company's mission of putting cryptocurrency in every wallet. The company offers competitive benefits, including a Crypto.com visa card, flexible work arrangements, and strong career development opportunities.

Last updated a month ago

Responsibilities For Backend Production Support Engineer - Night Shift

  • Provide operation support in trading hours, handle daily operation procedures
  • Proactive monitor the application status and resolve the issues
  • Develop tools for operation and improve system observability
  • Automate and streamline operations and processes to enhance efficiency
  • Collaborate with teammates and escalate to subject matter experts as necessary
  • Build strong relationships with different operation groups
  • Communicate with developers and stakeholders regarding infrastructure/platform issues
  • Work with the SRE team, provide monitoring feedback to improve observability
  • Document operation procedure and create knowledge base
  • Coordinate with vendors and stakeholders for application service management
  • Manage changes, evaluate risks and develop backup plans

Requirements For Backend Production Support Engineer - Night Shift

Linux
Ruby
Kubernetes
  • 5+ years of experience in DevOps with AWS, Kubernetes, and CI/CD pipelines
  • Solid experience in Linux environment and support tools
  • Experience with shell scripting, Ruby, and SQL technologies
  • Familiar with monitoring systems (Datadog, Sumologic, OpenTelemetry)
  • Exchange platform domain knowledge
  • Strong analytical skills
  • Detail-oriented with strong ownership
  • Excellent communication skills
  • Proficiency in English and Mandarin
  • Willingness to work flexible hours for US trading sessions
  • Proactive and positive mindset

Benefits For Backend Production Support Engineer - Night Shift

Visa Sponsorship
  • Competitive salary
  • Attractive annual leave including birthday and work anniversary
  • Flexible work hours
  • Internal mobility program
  • Crypto.com visa card upon joining
  • Hybrid work arrangement

Interested in this job?

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