Technical Support Engineer (L3)

This is an ideal opportunity for a highly motivated individual to join Cyberhaven as they build out their Technical Support function. As a Technical Support Engineer L3, you'll be passionate about technology, curious, and driven to delight customers. You'll take personal ownership in resolving problems or collaborating with talented engineers. You'll become an expert on Cyberhaven's Data Detection and Response platform, understanding its interactions with customer endpoints and how it helps reduce data loss threats.

Key responsibilities include:

• Providing technical and non-technical guidance to customers
• Troubleshooting and resolving customer issues
• Escalating priority issues and collaborating with backline engineers
• Meeting customer expectations on response quality and timeliness
• Documenting bugs and creating process documentation
• Working with clients to understand their data security risks

The ideal candidate will have:

• 5+ years of technical support experience for software solutions
• Deep technical background in security and/or endpoint technologies
• Experience with Salesforce, JIRA, and Github
• Knowledge of Windows/macOS/Linux software configuration
• Advanced skills in grep, regex, and log scraping
• Strong problem-solving and communication skills

Cyberhaven offers competitive startup salary, stock options, 100% paid health benefits, flexible time off, and potential for fast-tracked career advancement. The company values deep thinking, ownership, continuous learning, customer obsession, enjoying the journey, and reaching for ambitious goals.

Join Cyberhaven in revolutionizing data security and be part of a team backed by leading Silicon Valley investors and industry leaders.