Service Desk Engineer (End User Support) - Apprenticeship

Cybit is seeking an apprentice Service Desk Engineer to join their dynamic team in Newcastle upon Tyne. This entry-level position offers an excellent opportunity for someone passionate about technology to start their career in IT support. The role involves providing technical support to business users while developing essential skills in IT service management.

As part of Cybit's team of over 100 professionals, you'll work in an environment that values collaboration, respect, and continuous learning. The company specializes in delivering digital workspace solutions, security, and managed services, using cutting-edge data intelligence and AI technologies to help businesses achieve greater productivity and resilience.

The position offers a structured path for growth through apprenticeship, combining hands-on experience with formal learning. You'll be responsible for handling IT support tickets, maintaining systems, and ensuring high-quality service delivery while developing your technical expertise. The role comes with comprehensive benefits, including healthcare, pension, and generous vacation time.

This is an ideal opportunity for someone with basic technical knowledge, strong communication skills, and a genuine interest in technology to build a career in IT support. The company's commitment to diversity and inclusion, along with their focus on employee well-being, makes this an excellent starting point for your technology career.