IT Support Engineer (CCNP & CompTIA A+)

Dangote Group is a Nigerian multinational industrial conglomerate.
Lagos, Nigeria
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For IT Support Engineer (CCNP & CompTIA A+)

We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team at Dangote Refinery and Petrochemical. The successful candidate will provide advanced technical support and assistance to employees.

Key responsibilities include:

  • Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi
  • Troubleshoot and resolve complex network issues, including connectivity, performance, and security
  • Configure and maintain network devices, including Cisco routers and switches
  • Implement and support network security measures, including firewalls, VPNs, and access controls
  • Collaborate with senior IT staff to design and implement new network infrastructure projects
  • Develop and maintain technical documentation and knowledgebase articles
  • Provide training and guidance to junior IT staff
  • Participate in IT projects and initiatives to improve IT services
  • Ensure compliance with IT policies and procedures

Requirements:

  • Bachelor's degree (BSc/BE) in computer science, Information Technology or any related field
  • Relevant CCNP and CompTIA certifications
  • Minimum 3-4 years of experience in IT support or network administration
  • Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
  • Experience with network infrastructure, protocols, security, and management tools
  • Familiarity with IT service management tools and software
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills

This role offers an opportunity to work with a leading industrial conglomerate in Nigeria, contributing to the IT infrastructure of a major refinery and petrochemical complex. Join our team to enhance your skills, work on cutting-edge technologies, and make a significant impact on our operations.

Last updated 6 months ago

Responsibilities For IT Support Engineer (CCNP & CompTIA A+)

  • Provide advanced technical support for network infrastructure
  • Troubleshoot and resolve complex network issues
  • Configure and maintain network devices
  • Implement and support network security measures
  • Collaborate on new network infrastructure projects
  • Develop and maintain technical documentation
  • Provide training to junior IT staff
  • Participate in IT projects and initiatives
  • Ensure compliance with IT policies and procedures

Requirements For IT Support Engineer (CCNP & CompTIA A+)

Linux
  • Bachelor's degree in computer science, Information Technology or related field
  • CCNP and CompTIA A+ certifications
  • 3-4 years of experience in IT support or network administration
  • Strong understanding of network infrastructure and protocols
  • Experience with network security and management tools
  • Familiarity with IT service management tools

Benefits For IT Support Engineer (CCNP & CompTIA A+)

  • Private Health Insurance
  • Paid Time Off
  • Training & Development
  • Bus transportation
  • Coop society

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