Customer Support Engineer (Japanese speaking)
Description For Customer Support Engineer (Japanese speaking)
Darktrace, a global leader in cyber security AI founded in 2013, is seeking a Customer Support Engineer fluent in Japanese for their Sydney office. This entry-level role offers an exciting opportunity to join a fast-growing company at the forefront of AI-powered cyber defense.
As a Customer Support Engineer, you'll be on the front lines of customer interaction, responding to critical events and bridging the gap between customers and the software development team. Your responsibilities will include managing support requests, explaining software features, and ensuring smooth customer deployments.
The ideal candidate should have strong analytical skills, excellent communication abilities in both English and Japanese, and a keen interest in cybersecurity. While prior experience in the field is not required, you should be willing to learn and adapt quickly in this fast-paced environment.
Darktrace offers extensive training and support to help you develop in this role. You'll have the chance to work with cutting-edge AI technology, protecting over 9,000 customers from complex cyber threats. The company's innovative approach is backed by over 130 patents and pending applications, reflecting its deep commitment to technological advancement.
This position offers a unique blend of customer service and technical problem-solving, making it an ideal starting point for those looking to build a career in the dynamic field of cybersecurity. With a hybrid working model, you'll enjoy flexibility while being part of a team that's making a significant impact in the world of digital security.
Join Darktrace and be at the forefront of AI-driven cyber defense, working to free the world from cyber disruption. This role is not just a job, but a stepping stone to a rewarding career in one of the most critical and rapidly evolving sectors of technology.
Responsibilities For Customer Support Engineer (Japanese speaking)
- Responding to support requests in the Darktrace Customer Portal
- Explaining software features to help customers maximize the platform's potential
- Ensuring smooth and efficient customer deployments
- Liaising between the development team and the customers to resolve issues
- Supporting the Cyber Technology Specialist team around technical deployment aspects
Requirements For Customer Support Engineer (Japanese speaking)
- Proven ability to work with data and analytical tools
- Excellent interpersonal/communication skills in both English and Japanese, both verbal and written
- Tenacious, driven & ambitious
- Able to work weekends/Public Holidays
- An understanding of general networking and cyber security technologies (Desirable)
- Experience of support and incident response procedures and practices is an advantage (Desirable)
- Interest in the field and willingness to learn
- Organized, pro-active individual who is adaptable to change and comfortable wearing multiple hats
Benefits For Customer Support Engineer (Japanese speaking)
- Extensive training and support
- Opportunity to commence a career in the dynamic and exciting industry of cyber security
- Be part of a fast growing, leading cyber security AI vendor
- Hybrid working
