Desktop Support Engineer - Hobart

Technology services provider helping organizations across Australia and New Zealand use tech to innovate and grow
Hobart TAS, Australia
$45,000 - $65,000
DevOps
Entry-Level Software Engineer
In-Person
1,000 - 5,000 Employees
1+ year of experience
Enterprise SaaS

Description For Desktop Support Engineer - Hobart

Datacom is a leading IT professional services provider in Australia and New Zealand, maintaining an agile and dynamic culture despite its size. As a Desktop Support Engineer based in Hobart, you'll be responsible for providing comprehensive End User Services to Datacom's customers. The role involves managing IT hardware setup, deployment, and support while ensuring excellent customer satisfaction.

The position requires strong technical expertise in desktop support, combined with exceptional customer service skills. You'll be working in a fast-paced environment, handling various aspects of end-user support, from hardware collection and setup to maintaining customer infrastructure and driving service improvements.

Datacom offers a unique work environment that maintains a small business feel within a large organization. The company provides various perks including social events, flexible working arrangements, and professional development opportunities. You'll be part of a workplace that values inclusion, support, and professional growth.

The role presents continuous opportunities to work with cutting-edge technology, helping major enterprise organizations solve their greatest challenges. You'll need to be an Australian citizen and able to obtain an AGSVA Baseline clearance. This position offers the chance to make a real difference in people's lives while working for a company that prioritizes both technical excellence and employee wellbeing.

Last updated 8 days ago

Responsibilities For Desktop Support Engineer - Hobart

  • Providing excellent technical support in a high-paced environment
  • Assisting new users with IT hardware collection and setup
  • Ensuring new equipment are up to date and deployment ready
  • Recording all customer contacts in the ITSM tool
  • Keeping commitments to customers with progress updates
  • Using tools and processes to deliver services according to SLAs
  • Proactively manage and maintain customer infrastructure
  • Initiate and drive service and process improvement

Requirements For Desktop Support Engineer - Hobart

Linux
  • Exceptional customer experience with end user services
  • Ability to prioritize work to meet service level agreements
  • Sound knowledge of Laptops, Desktop PCs, printers, media and audio-visual equipment
  • Excellent verbal and written communication skills
  • Must be an Australian Citizen
  • Ability to obtain AGSVA Baseline clearance

Benefits For Desktop Support Engineer - Hobart

Education Budget
  • Social events
  • Chill-out spaces
  • Remote working options
  • Flexible hours
  • Professional development courses
  • Career development opportunities

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