Desktop Support Engineer - Sydney - Fixed Term

Datacom is seeking a Desktop Support Engineer for a 12-month, full-time fixed-term contract in Sydney. The role involves providing excellent technical support in a high-paced environment, assisting new users with IT hardware setup, ensuring equipment is deployment ready, and managing customer infrastructure. Key responsibilities include recording customer contacts, meeting SLAs, and driving service improvements. The ideal candidate will have exceptional customer service skills, knowledge of various IT equipment, and the ability to prioritize work effectively. Datacom offers a dynamic work environment with opportunities for professional development and a range of employee perks. The company values inclusivity and supports a collegial atmosphere. This position requires Australian Citizenship or Permanent Residency.

Key Responsibilities:

• Provide excellent technical support
• Assist new users with IT hardware setup
• Ensure equipment is up-to-date and deployment ready
• Record customer contacts in ITSM tool
• Meet service level agreements
• Proactively manage and maintain customer infrastructure
• Drive service and process improvement

Required Experience:

• Exceptional customer service skills
• Ability to prioritize work
• Knowledge of laptops, desktops, printers, AV equipment, BYOD, and mobility

Desired Skills:

• Excellent verbal and written communication
• Ability to articulate technical information
• Professional customer service
• Autonomous work capability
• Excellent time management

Datacom offers a range of benefits including social events, flexible work arrangements, professional development opportunities, and a supportive, inclusive work environment. Join a company at the forefront of technology, helping large enterprise organizations solve their greatest challenges.