SOE Engineer

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
DevOps
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Enterprise SaaS

Description For SOE Engineer

Datacom is seeking a SOE Engineer to join their Endpoint Engineering team. The role involves managing day-to-day operations of customer endpoint systems and engaging in project work. Key responsibilities include maintaining and enhancing environment-wide configurations, facilitating large-scale software deployments, and ensuring customer satisfaction. The ideal candidate will have 5+ years of IT industry experience, strong technical knowledge of Microsoft Endpoint Configuration Manager, Active Directory, Azure Virtual Desktop, and scripting abilities. This position offers career growth opportunities, a supportive environment, and the chance to work with cutting-edge technologies. Datacom values inclusivity and provides various perks such as social events, remote working options, and professional development courses. The role is open in multiple Australian locations and requires Australian citizenship with the ability to obtain a baseline clearance.

Last updated 2 months ago

Responsibilities For SOE Engineer

  • Manage day-to-day operations of customer endpoint systems
  • Engage in project work as needed
  • Maintain, upgrade, and enhance environment-wide configurations
  • Facilitate large and enterprise scale software deployments
  • Ensure outstanding levels of customer satisfaction
  • Identify service improvements, efficiencies, and cost reductions for customers
  • Follow best practice methodologies and adhere to ITIL processes
  • Perform upgrades on hardware and operating systems
  • Provide maintenance and enhancements of deployed desktop operating system images
  • Assist with projects as required
  • Provide continuous high-quality upkeep of supporting documentation

Requirements For SOE Engineer

  • 5+ years IT industry experience
  • 3+ years experience in SOE migrations, projects, and implementation
  • Strong technical knowledge of Microsoft Endpoint Configuration Manager (SCCM and Intune)
  • Strong technical knowledge of Active Directory – Group Policy Management
  • Strong technical knowledge of Azure Virtual Desktop (AVD) and W365
  • Strong scripting ability (PowerShell, VBScript, Batch)
  • Experience with Windows 10 task sequencing and endpoint configuration
  • Experience with facilitating large and enterprise scale software deployments
  • 2 years' experience in Citrix Image Management
  • Knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications
  • Exceptional troubleshooting, customer service, communication, and prioritisation skills
  • Ability to work autonomously with minimal supervision
  • Comfortable with rapid change and available to travel when required
  • Australian Citizenship
  • Ability to obtain a baseline clearance

Benefits For SOE Engineer

Education Budget
  • Career growth opportunities
  • Supportive environment
  • Social events
  • Remote working options
  • Flexible hours
  • Professional development courses

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