Systems Engineer
Description For Systems Engineer
Datacom is seeking a Systems Engineer to join their team. The role involves providing proactive and reactive support services to maintain the availability, reliability & security of customers' core infrastructure. Key responsibilities include managing assigned work, engaging with clients, multi-tasking between varied client environments, and following ITIL service delivery framework. The ideal candidate will have strong communication skills, experience in support roles, and technical expertise in unified communications, security infrastructure, and virtualization. Datacom offers a dynamic work culture, career growth opportunities, and various perks including flexible work arrangements and comprehensive benefits.
About Datacom: Datacom is one of Australia and New Zealand's largest IT professional services providers. Despite its size, the company maintains an agile, small business feel. Datacom values its people, fostering a unique culture and energy. The company offers stability, career opportunities, and an empowering work environment. Datacom operates at the leading edge of technology, helping large enterprise organizations explore possibilities and solve their greatest challenges.
Role Responsibilities:
- Provide global customer support, collaborating with colleagues
- Manage workload and provide proactive support and updates
- Follow ITIL service delivery framework processes
- Manage open tickets until closure
- Meet SLAs and escalate when necessary
- Contribute to service development
- Continuously develop knowledge, skills & certifications
Technical Requirements:
- Experience with Microsoft Exchange, Purview, Defender
- Support experience with Symantec End Point Protection
- Vendor escalation experience (Microsoft, Broadcom)
- ITIL v3 or v4 certification (ideal)
- Microsoft certification (ideal)
- VMware certification (VCA or VCP level, v7 or v8 ideal)
Additional Desirable Skills:
- Experience with ITSM platforms (Cherwell, Service Now)
- Knowledge of ScienceLogic (SL1), Bigfix, Jira, Confluence
- Experience with VMware, Citrix XenApp/CVAD, Citrix NetScaler, Nutanix, Hyper-V
Benefits:
- Hybrid work setup (twice a week in office)
- Flexible work schedule
- Work-Life balance
- APAC focus (no graveyard shifts)
- Spotter fees
- HMO with Free 4 Dependents
- Leave credits
- Performance bonuses
- Work-life balance environment
Join Datacom to be part of a growing, innovative company that values its employees and provides exciting challenges in the IT industry.
Responsibilities For Systems Engineer
- Provide support to customers globally, working collaboratively with colleagues
- Manage own workload and provide constant proactive support and updates
- Follow predefined processes around the ITIL service delivery framework
- Consistently ensure all open tickets are managed and supported appropriately till closure
- Work to meet SLAs and escalate when unable to meet them
- Contribute to the development of services
- Continuously develop and update knowledge, skills & certifications
Requirements For Systems Engineer
- Effective communication skills (verbal and written)
- Proven experience in a support role dealing with incidents, requests, problems, and changes
- Experience with Microsoft Exchange, Purview, Defender
- Support experience with Symantec End Point Protection
- ITIL v3 or v4 certification (ideal)
- Microsoft certification (ideal)
- VMware certification (VCA or VCP level, v7 or v8 ideal)
Benefits For Systems Engineer
- Hybrid work setup (twice a week in office)
- Flexible work schedule
- Work-Life balance
- APAC focus (no graveyard shifts)
- Spotter fees
- HMO with Free 4 Dependents
- Leave credits
- Performance bonuses
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